Handling Customer Complaints

You probably strive to deliver your best service to customers. However, despite these efforts, a customer’s experience sometimes may not measure up to your standards. Handling customer complaints can be...

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Funny Voicemail Greeting: Yay or Nay?

A funny voicemail will always leave a strong impression, but is it right for your business? Carefully consider the pros and cons of funny voicemail greetings before adding one to...

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How to Deal With Rude Customers

If you work in customer service, the chances are good that you're going to deal with rude customers. In fact, you might have to handle rude customers on a daily...

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How to Keep Clients and Callers Happy

When choosing a virtual receptionist service, remind yourself why you need it in the first place — your customers. There's no "one size fits all" approach to keeping your clients...

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Why You Should Match the Tone of Your Caller

In the modern business world, more organizations are outsourcing their customer service needs and trusting virtual receptionists to handle queries and concerns. As a virtual receptionist, it's important to match...

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What is a Virtual Receptionist?

How do you field phone calls when you're out of the office or too busy to answer the phone? Do they go to voicemail or get shunted through an automated...

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