When potential new tenants call, they are looking for a new place to call home. On the other hand, current tenants will call when there is an issue in their home that needs to be looked after. The last thing either group wants to hear when they call you is a voicemail or automated message. Tenants call when the issue they are facing needs immediate attention and they usually do not have a lot of patience. It can be hard for an employee to answer ever single tenant call. Answering services for property management can be the solution you are looking for when attempting to provide the best experience possible for current and potential tenants.
A trusted virtual receptionist from The Greeting Team will be available to answer inquiries twenty four hours a day, seven days of the week, three hundred sixty-five days of the year. This will eliminate missed calls from tenants and help to promote a positive image for your company and retain an air of professionalism as well. No calls being missed will also provide you with potential new business.
Partnering with a virtual receptionist can reduce costs to your company as you do not have to pay them a salary. We will direct emergency calls immediately to your on call personnel, while gathering information on the lower priority calls that your company receives. Making sure you answer all calls doesn’t need to be stressful! Partner with The Greeting Team to transform your customer service.
When the customer comes first, the customer will last. (Robert Half)
Are you still a little uncertain if a virtual receptionist is the solution for you? Why don’t you take a look at the additional benefits that come with this service:
From major events like fire and floods, to non-life threatening events such as no heat or hot water, your calls will be handled accurately and appropriately as we understand the specific needs of property
We will handle live call overflow
We will give your callers a peace-of-mind, with the knowledge that their issue or emergency has been heard and will be handled in a timely manner by a live receptionist
Tenant and address database sharing for optimal and efficient call flow
We will provide a professional image by never missing calls
Our staff will follow a script and your specifications on how to handle and direct calls
As you can see, partnering with the Greeting Team does more than just answer calls. We retain tenants that you may otherwise lose. Instead of worrying about customers you will be able to focus on the most important aspects of your property and everything that it entails!