Running a small business can be time consuming, require a lot of work and can cost a lot of money. The money issue comes from hiring people in order to take some of the bulk off your to-do list. Paying wages for receptionists is not ideal when trying to cut back on costs, while remaining an efficient smaller company. Instead of hiring a dedicated receptionist to work in your office, you could opt for a virtual receptionist partner that provides the same level of quality customer service at a rate that can fit within your budget. A virtual receptionist acts as the point of contact between the company and its customers while ensuring exceptional customer service. Small business phone services are designed to support the business, reduce out of pocket and staffing expenses while increasing business revenue. Think of us as an extension of your business. Consider the following statistics:
82% of customers have left a company because of a bad customer service experience. (Groove Blog)
47 percent of customers would take their business to a competitor within a day of experiencing poor customer service. (Matt Mansfield/Small Business Trends)
A 5% Increase In Retention Can Increase a Company’s Profitability by 75% (FetchRev)
As you can see, small businesses need to be built on a solid foundation with superior customer service in order to be successful. If your company cannot be reached on certain days or takes too long to reply to customers when they are in need of help, you can be absolutely certain that you are losing valued current customers as well as future ones to the competition. If the service your business provides in anyway falls short, you can bet that the competition is welcoming your customers with open arms.
After a poor customer experience, 89% of dissatisfied customers make their next purchase from a competitor. (Harris Interactive)
Still a little unsure whether you need a live personal answering assistant? Here are some other benefits that come from partnering with a trusted leader in the communications industry:
We will implement your own customer greeting and instructions
Service that is available 24/7 so you never miss another call
Cuts costs with a more efficient approach to calls
You determine the questions and the virtual receptionists ask them so as not to waste time on low priority conversations
Help make you look bigger and give a great impression every time
Partnering with The Greeting Team will enable you to focus on higher priority tasks while we take care of managing every aspect of your customer service in a professional and courteous manner. This will encourage customer retention and overall satisfaction, and you will be able to focus more on what you do while you leave the greetings to us!