Virtual receptionist services for businesses

When it comes to your business, you need a virtual receptionist service you can count on. A full-time, in-office receptionist isn’t realistic for many businesses that are trying to conserve costs while maximizing efficiency. A business answering service powered by professional virtual receptionists might be the answer you are looking for. A virtual receptionist acts as the initial point-of-contact for many of your customers and can help you boost productivity while helping you stay within your budget. We have many years of customer service experience and are committed to helping you offer superior service to every individual who calls or writes. Think of us as an extension of your business. Our friendly team has been thoroughly vetted and undergoes extensive training which enables them to adapt to your business and provide a seamless experience for every single one of your customers. In business today, providing a positive, seamless experience isn’t just a nicety – it is essential. Consider the following statistics related to customer service in business:

85% of customer churn as a result of poor service was preventable.” (Esteban Kolsky/thinkJar)
77% of people state valuing their time is the single most important aspect of customer service. (Forrester Research)
94% of most marketing budgets goes towards persuading a potential customer to call while 6% is spend on handling the customer’s call. (Kissmetrics Blog)
55% of customers would be willing to pay more for a better customer experience (Defaqto Research)

As you can see, your business needs to be built on a foundation of solid customer service in order to truly succeed in the modern marketplace. If your company isn’t available to be reached on certain days, you can be sure you are losing potential customers to competitors. If the service experience you provide falls short in any way, you can be certain another company is waiting to welcome these consumers. It doesn’t have to be stressful. Partner with The Greeting Team and grow your business. Are you looking for a little more information about how we can help? Simply choose which type of business is the closest match to learn more:

78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience (American Express Survey, 2011)

Need a little more convincing? Here are some of the other benefits that come from partnering with a trusted virtual receptionist for businesses:

You will never miss an important phone call or inquiry of any kind
Your customers will be warmly greeted and taken care of
We will effectively implement your custom greeting and call handling procedures
Your company will appear larger
Your customer service will be predictably efficient and personable
You will be able to reallocate customer service budget by not having to hire another on-site employee

As you can see, partnering with The Greeting Team will not only enable you to offer superior service to all customers, but you will be able to focus your efforts on your specific business and everything it entails. Learn more about how we can help you below or sign up today!

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