As the seasons change, so does the demand for the heating, ventilation and air conditioning (HVAC) industry. In this business, you need to be constantly aware of the influx of problems that arise based on the climate. You never know when a heat wave may come and customers need emergency repair services. You need to be prepared for last minute important calls. A major issue the HVAC industry faces is customers reaching voicemails instead of live representatives on the other end of the line when they encounter an issue with the heat, plumbing, air conditioning, etc. When customers cannot reach a team member directly, they get frustrated with the company and begin calling the competition. If customers can obtain reach your competitors with little effort, you lose out on the business. It is as simple as that. This impacts your image as a professional business, makes you lose customers, and lose out on potential new business. An answering service for your HVAC company could be the answer to your problems. No calls will ever be missed again as someone will be around to answer clients’ calls twenty four hours a day, seven days a week for three hundred and sixty-five days of the year.
78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience (American Express Survey, 2011)
A customer is satisfied when they are able to reach the company they are contacting and when they receive the services you provide. Virtual receptionists will provide you with a professional image by handling all calls and help you retain customers while gaining potential new business. If a customer has a general question, an answering service such as The Greeting Team is capable of handling the general inquiries. Meanwhile, if a client needs immediate attention, we will direct that call straight straight to the appropriate team member within your company. Since our virtual receptionists are competent enough to assist in general inquiries, you can reduce costs in your company by not having to hire a dedicated receptionist to work within your company. The Greeting Team offers viable customer service solutions at a price any company can afford. We will also answer the phones in the manner you deem acceptable when dealing with your valued customers. As most calls come in after business hours and employees are gone, we will be able to direct calls to the on-call technician and because of this it will help expand your business. You can also get ahead of your competitors if they do not have a virtual receptionist service as they would miss calls while you never do. Worrying about pleasing your valued customers does not need to be stressful. Partner with the Greeting Team and allow us to help you grow your business!
Not sure if this service is a perfect fit for you? Check out some additional benefits:
There will be no more missed opportunities for potential business
It gives your business the competitive edge
We emulate your company’s policies and procedures, including filtering and dispatching calls to your technicians.
We always have management onsite so that any account issues are handled in an expedited manner
As we have explained, partnering with the Greeting Team enables you to focus on the most important aspects of your business. We will handle the calls and general inquiries while you focus on providing your services in the best way possible!